Returns & Shipping
Return Policy
- Purchased equipment that does not meet the needs of the patient may be returned to VitalSpan Care within five (5) days from the delivery date, with the approval of VitalSpan Care.
- Returned equipment must not have been modified or repaired by anyone other than an authorized representative.
- Replacement equipment will be provided when necessary or requested.
- Equipment that has been used, or to which unauthorized modifications or repairs have been made, will not be accepted.
Shipping
Shipping timelines and costs vary by product and distributor. For current shipping details on a specific order, please contact us directly — our team can confirm timing before you complete a purchase.
Start a return or ask about shipping
VitalSpan Care605 41st St Unit E
Tuscaloosa, AL 35405 (205) 248-7035 Text (847) 757-7358 info@vitalspancare.com
Mon–Thu, 9:00 AM–12:00 PM & 12:30 PM–5:00 PM CT. After hours, please leave a voicemail and a representative will respond the next business day.